Privacy Policy

Effective Date: November 11, 2026
Last Updated: November 11, 2026

Your information, from first visit to final request

Shopping online creates several distinct moments when information is needed: browsing the Store, placing an order, receiving a package, asking for assistance, and exercising privacy rights. This Privacy Policy explains what personal information may be involved at each moment, how Irtvanel uses it, and the choices available to you. It covers https://irtvanel.com and related customer communications controlled by our operating company.

1. Data Controller

For personal information whose purposes and essential means of processing are determined by Irtvanel, the Data Controller is:

Legal Entity: Haikou Ruichi Sports Culture Co., Ltd.
Unified Social Credit Code (USCC): 91460000MAKF3TQT5C
Registered Address: Room D061, Room 1116, Building 10, Guoxingcheng, Zone B, Dayingshan East 2nd Street, Lantian Street, Meilan District, Haikou, Hainan Province
Website: https://irtvanel.com
Privacy Contact: service@irtvanel.com
Contact Phone: +86 17015378264
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

Some payment, platform, or delivery providers may process certain information under their own privacy responsibilities. Their role depends on the service and the applicable law.

2. Information that reaches us

Information you choose to provide. When you place an order or contact us, this may include your name, email address, telephone number, billing and delivery details, purchased items, messages, and any information you voluntarily include in a support request.

Information generated by a transaction. Orders create records such as transaction references, payment status, products ordered, amounts, shipping method, refund or return activity, and communication history. Payment information is handled through the payment options presented during checkout and the services supporting those options.

Information generated when a page is used. A device or browser may transmit an IP address, browser type, device characteristics, approximate location derived from technical data, page requests, and diagnostic or security events. Cookies and comparable storage technologies can also help operate the cart, remember settings, and measure how the Store works, subject to applicable privacy rules and settings.

Information received in the course of providing a service. A shipping provider may supply delivery status; payment and fraud-prevention services may supply transaction outcomes or risk signals. The information received depends on the services actually used for the order.

3. How information supports the shopping journey

We process information for specific operational reasons rather than treating all data as interchangeable:

• Complete a purchase: establish the order, confirm payment status, arrange shipment, issue transactional notices, and provide refunds or other remedies.
• Answer a customer: read messages, identify the order involved, investigate complaints, and keep a record of the resolution.
• Protect the Store: monitor errors, detect abusive activity, investigate suspected fraud, and maintain system integrity.
• Meet obligations: maintain records required for accounting, taxes, disputes, consumer rights, and lawful requests from authorities.
• Improve the customer experience: assess site performance, diagnose usability problems, and understand aggregate shopping patterns where permitted.
• Communicate offers: send marketing messages or use advertising-related information only on a lawful basis and subject to the available preferences, opt-outs, or consent requirements.

Where laws such as the GDPR apply, a relevant legal basis may be performance of a contract, compliance with a legal obligation, our legitimate interests in security and service operation (balanced against individual rights), or consent for processing that requires it. The relevant basis depends on the purpose and circumstances. Withdrawing consent does not invalidate processing already carried out lawfully.

4. Who may handle the information

Running an online store involves more than one organization. The Store uses the Shopify commerce platform for storefront and commerce functionality. Information may be processed by Shopify in providing platform services. Depending on the order, we may also share the minimum appropriate information with the payment service selected at checkout, carriers or delivery agents, customer-support or technical service providers, and professional advisers who need it for a legitimate business or legal purpose. We may disclose information to public authorities when required by applicable law or to protect legal rights.

We do not treat access for a service task as permission for unrestricted unrelated use. Third parties that determine their own purposes of processing may provide separate privacy terms. When analytics or advertising services are used, they may receive device and browsing information relevant to those services, subject to applicable notice, consent, and opt-out requirements.

5. Cookies, device signals, and privacy choices

Some technologies are needed to keep a storefront functioning, including shopping-cart or security features. Other technologies may be used for analytics, personalization, or advertising, depending on the services enabled. The purposes, duration, and recipient of a cookie or similar identifier depend on the technology involved.

You can use privacy or cookie controls made available on the Store for your region, if shown, and browser controls to manage certain stored information. Blocking essential storage may prevent parts of checkout from working correctly. Where the law requires consent for non-essential tracking, that tracking must be subject to the required consent mechanism. Where laws provide a right to opt out of personal-information sale, sharing, or targeted advertising, you may exercise that right through any applicable Store privacy-choice mechanism or by contacting our privacy address. We will handle legally recognized opt-out preference signals where required by the laws and tools applicable to our operations.

6. Email marketing and advertising

A message about an existing order is different from a promotional message. We may send necessary service communications about orders or support requests. If you subscribe to marketing and later change your mind, use an unsubscribe option in the message where provided or email service@irtvanel.com. If advertising partners or cross-site measurement tools are used, the related information flows and choices must follow the notices and privacy controls applicable to those activities. We do not assume that every visitor has agreed to marketing simply by using the Store.

7. Information crossing borders

Our Company is registered in China, and an online transaction can involve service providers or recipients in other countries. Personal information may therefore be accessed, stored, or processed outside the country where a customer lives. Where applicable law requires a transfer mechanism or additional safeguards, the transfer must be handled under those requirements. The availability of a particular overseas service does not remove local privacy protections.

8. How long records remain relevant

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including order fulfillment, customer service, returns, dispute management, security, and legally required accounting or tax records. Different records may require different retention periods. When information is no longer needed, we will delete it or de-identify it where feasible, except where the law permits or requires continued retention.

9. Security and limits

We use reasonable organizational and technical measures appropriate to the information and the risks of processing, including controlling access and relying on the security features of relevant commerce services. No electronic transmission or storage system can be guaranteed completely secure. If you suspect someone has accessed your account or order information without permission, notify us promptly.

10. Requests about your information

Depending on your location and the applicable rules, you may have rights to obtain information about processing, access a copy, correct inaccurate data, request deletion, restrict or object to certain uses, request portability, withdraw consent, or appeal or complain to a competent privacy authority. Some requests may be limited by legal recordkeeping obligations or other statutory exceptions.

To submit a request, email service@irtvanel.com with the subject Privacy Request, explaining the action you seek and enough context to locate the relevant information. We may ask for proportionate verification to protect against unauthorized disclosure. We will respond within the time required by applicable law. You do not need to send a password or full payment card details to make a request.

11. Children and external destinations

The Store is not directed at children who cannot lawfully consent or purchase independently under applicable rules, and we do not knowingly seek personal information from such children without an appropriate lawful basis. Parents or guardians may contact us if they believe a child's information was provided improperly. Links to external websites or services may take you to organizations with their own data practices; review their notices when you leave our Store.

12. Revisions and questions

We may revise this notice as our operations, technology, or legal obligations evolve. The dates at the top identify the policy version. Where a material change calls for additional notice or consent under applicable law, we will use the appropriate process. For questions about this policy or the Data Controller, use the information below.

Data Controller: Haikou Ruichi Sports Culture Co., Ltd.
Unified Social Credit Code (USCC): 91460000MAKF3TQT5C
Registered Address: Room D061, Room 1116, Building 10, Guoxingcheng, Zone B, Dayingshan East 2nd Street, Lantian Street, Meilan District, Haikou, Hainan Province
Email: service@irtvanel.com
Telephone: +86 17015378264
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)